Tag: Cisco 642-242

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QUESTION 66
In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, what isthe required Network VRU type?

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QUESTION 45
Exhibit:

In the Cisco Unified Contact Center Enterprise solution, the same object is configured in multiple
components.

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QUESTION 40
In a Cisco Unified Contact Center Enterprise deployment, with IP IVR for queuing, if the agent’s Cisco Unified Communications Manager subscriber fails, what is the expected result?
A. The call in progress is dropped and the agent has to log in again after the phone resets.
B. The call in progress is put on hold while the phone re-registers to another subscriber in the cluster and is automatically re-connected when the phone is reset.

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QUESTION 40
When creating a dialed number in the Cisco Unified ICM Configuration Manager, it is necessary to select Permit Application Routing for which of the following?
A. when a type 9 VRU has been specified in ICM Configuration Manager Network VRU Explorer
B. for parent/child deployments where the parent will route calls to this dialed number
C. if this dialed number will be used as a label in a translation route to VRU
D. passing ECC variables to the Cisco Unified IP IVR to play messages to callers in queue

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 41
In the Cisco Unified Contact Center Enterprise solution, if an agent is in a Reserved state, which of the following actionscan the agent take?

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Exam A
QUESTION 1
The Cisco Unified Contact Center Enterprise can queue calls at different queue priorities. In this sample script, at what priority will the call be queued?

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Exam A
QUESTION 1
When configuring the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, how is the return on no answer configured for agents?
A. in Cisco Unified ICM agent desk settings
B. in Cisco Unified ICM PG Explorer as a Peripheral Configuration Parameter
C. in the Cisco Unified IP IVR Queue Loop
D. in Cisco Unified Communications Manager as a Forward on No Answer setting

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 2
In order to run the setup program for a Cisco Unified ICM Server, what are the minimum permissions that must be granted to a user?

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